Manager, Startup Customer Success

👋 Hi, I’m Jared https://www.linkedin.com/in/jared-h-8696b9204/ — Head of Startup Customer Success at Ashby. Over the past few years, I’ve had the privilege of growing our Startup CS team with thoughtful, process-oriented, and customer-obsessed CSMs. Today, we’re a team of fourteen spanning across the US and EMEA. As we scale, I’m looking for a Manager to partner with me on day-to-day leadership and help drive our broader strategic initiatives within our segment. If you’re excited by the idea of supporting a team that operates at the intersection of high-quality support, scalable programs, and startup customer impact, I’d love to speak with you. ABOUT THE ROLE As the Manager of Startup Customer Success, you’ll help lead a team of about 7 CSMs who support Ashby’s early-stage customers. Our Startup segment is special; we work with fast-moving founders and hiring teams who are often learning both how to use Ashby and how to build great recruiting habits. The team’s mission is to help them do both, through a combination of scalable onboarding, proactive enablement, and thoughtful human touch. You’ll be responsible for coaching and developing our CSMs, scaling effective practices, and en... Click Apply to read the full job description.