Technical Customer Success Manager

Hi! I'm Paula, the Head of Customer Success at Modash.I'm looking for a Technical Customer Success Manager to join our team. Here's a little background, examples of the things that you'll work on, and things you probably want to know.Background & reason for hiringCustomer Success has been one of the most important functions at Modash since the beginning. Our value Customers and Creators First guides the team every day. We’re hiring a new Technical CSM based in Europe so every customer gets the attention and support they deserve as we grow.We already have two CSMs in Europe: Maris (platform CSM) and Georg (Technical CSM). We also have three other CSMs in Canada. You’ll join a tight-knit CS team that takes ownership seriously and cares about the people we work with.Scope of the role & what you'll actually doYour job is simple to explain and hard to do well: be a partner to our customers as they build their own product on top of our creator data.You’ll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth. You’ll help them integrate, innovate, and scale with Modash.1. Own your portfolio of accountsYou'll manage a portfolio... Click Apply to read the full job description.