Customer Support Specialist

ABOUT VOODOO Founded in 2013, Voodoo is a tech company that creates mobile games and apps with a mission to entertain the world. Gathering 800 employees, 7 billion downloads, and over 200 million active users, Voodoo is the #3 mobile publisher worldwide in terms of downloads after Google and Meta. Our portfolio includes chart-topping games like Mob Control and Block Jam, alongside popular apps such as BeReal and Wizz. TEAM Our Gaming team is made up of hybrid-casual, casual and mid-core experts. Our 'Core' games team supports internal and external studios worldwide in creating, developing and launching new hit games, whilst our 'Live' games team focuses on delivering higher engagement on our existing and successful games. ROLE As the first fully dedicated Customer Support Specialist for our studio, you will play a pivotal role in establishing and leading our customer support efforts. Your mission is to build an outstanding player support experience that enhances satisfaction and retention. As an AI-first company, you'll be expected to leverage and integrate AI across as many processes as possible to keep driving speed and excellence. - Develop and implement customer support policie... Click Apply to read the full job description.