We are seeking a high-performing Customer Success Manager to serve as the primary point of contact between our agency and our growing client portfolio. This role demands a proactive, reliable, and ownership-driven professional who thrives in a fast-paced environment and is genuinely invested in client success.About the RoleAs our Customer Success Manager, you will own the full client relationship lifecycle — from onboarding to day-to-day communication and long-term retention. You will manage a portfolio of approximately 42 clients and work cross-functionally with our internal team to ensure seamless delivery and client satisfaction.This is not a role for someone who needs to be managed. We are looking for someone who leads with initiative, moves with speed and excellence, and consistently anticipates client needs before being asked. Key ResponsibilitiesServe as the primary point of contact for all assigned clientsManage and respond to client emails in a timely, professional mannerFollow up on active projects with both clients and the internal fulfillment teamConduct client calls including onboarding sessions, check-ins, and project updatesLead the onboarding process for new cl... Click Apply to read the full job description.