POSITION SUMMARY:
Customer Experience Associate reports to Customer Experience Supervisor and will work directly with Natera’s internal and external, domestic and international customers consisting of medical professionals, patients, laboratory personnel, channel partners, supply chain personnel, and sales by assisting across a wide range of interactions.
PRIMARY RESPONSIBILITIES:
Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples based on assigned region. Necessary information includes:
Patient contact and health information
Physician and Clinic information
Billing information or medical insurance information
Requested tests to be processed
Deals directly... Click Apply to read the full job description.