VP of Customer Success

About Pearl Pearl is transforming dentistry through artificial intelligence. Our FDA-cleared AI platform powers dental practices, labs, and insurers worldwide — helping clinicians diagnose more accurately, operate more efficiently, and deliver better care. With a $500B global market and over a million dental practices to serve, we're just getting started. As revenue-first leader, the VP of Customer Success will own Pearl’s customer base and directly drive NRR. The leader will ensure clients across all segments realize the full value of our AI innovations, overseeing all customer success initiatives to deliver exceptional client outcomes, strong retention, and sustained revenue expansion. Key Responsibilities Customer Success Strategy - Develop and execute a comprehensive revenue-oriented CS strategy, ensuring all clients realize the full value of Pearl’s products; Own NRR, GRR, and expansion ARR as primary business metrics aligned with Pearl’s growth targets. - Achieve measurable reductions in gross churn and increases in expansion ARR by designing scalable programs using automation, learning management systems, and AI driven tools. Team Leadership and Development - Build, mentor, ... Click Apply to read the full job description.