Customer Success Manager, LATAM

About the RoleAs a Customer Success Manager, LATAM at CrewAI, you will be the strategic partner for our growing portfolio of enterprise customers across Brazil and Latin America. You will own the customer relationship from onboarding through renewal and expansion — becoming a trusted advisor who helps organizations translate their AI investments into measurable business outcomes. This is a high-impact, relationship-driven role at the frontier of enterprise AI, and a pivotal hire as we plant our flag in the region.What You’ll DoOwn the full customer lifecycle for a portfolio of LATAM enterprise accounts, from onboarding through renewal and expansionBuild and maintain deep relationships with customer stakeholders and executive sponsors, acting as a trusted strategic advisor throughout their AI journeyDefine and track success metrics, health scores, and adoption milestones for each account; translate platform usage into business outcomes and ROIDesign and execute activation strategies — champion programs, office hours, usage reviews, and customized workshops — that drive meaningful platform adoptionLead business reviews (QBRs) with customer leadership to demonstrate realized value and... Click Apply to read the full job description.