Vendor Performance Manager, Customer Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Vendor Performance Manager, Customer Support based in United States. This role offers the opportunity to shape and optimize outsourced customer support operations for a rapidly expanding connectivity business.You will own vendor performance strategies, improve customer experiences, and drive operational excellence through data-driven insights.The position combines strategic program design with hands-on execution, allowing you to influence workflows, systems, and service delivery models.You will collaborate with internal teams and external partners to establish scalable processes and improve customer satisfaction.By leveraging analytics, reporting, and continuous improvement initiatives, you will help transform support operations and deliver measurable business impact.This is an ideal opportunity for a customer operations leader who thrives in complex environments and enjoys building solutions from the ground up.