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Digital Customer Success Manager

Hack The Box
4 hours ago
Full-time
Remote
Worldwide
Remote Customer Support
Ready to embark on the quest of joining Hack The Box?At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help cybersecurity professionals and organizations enhance their cyber-attack readiness. Get ready for an exciting adventure into the world of cybersecurity! ๐Ÿš€๐Ÿ”’๐Ÿ’ปโœจThe core mission of the Digital Customer Success ManagerThe mission of this role is to design and implement scalable digital experiencesโ€”such as onboarding flows, tutorials, and automated messagingโ€”that guide hundreds of customers through activation, product adoption, and renewal processes. By focusing on systems, content, and data-driven insights, this position aims to scale customer success efforts while maintaining high quality, directly influencing customer retention and growth.๐Ÿข Location &ย  Work Mode:Full-time employment2 options: UK (fully remote) or Athens, Greece (hybrid)โœˆ๏ธ Relocation We offer a 10% relocation bonus on the annual salary to support your relocation to Athens, Greece In addition, you would benefit from a 50% tax reduction on your income as part of the relocation.We'll support you with accommodation during the first few weeks๐Ÿบ The... Click Apply to read the full job description.