Tier 3 Service Desk Technician - Clearance Required

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Tier 3 Service Desk Technician - Clearance Required based in United States. This role provides advanced technical support for a mission-critical federal application built on the Appian Platform.You will investigate and resolve complex application, system, integration, performance, configuration, and data issues beyond routine service desk support.The position serves as a key escalation point for Tier 2 teams while partnering with developers, database administrators, DevSecOps engineers, cybersecurity specialists, and other technical stakeholders.You will help maintain application availability, reliability, and a high-quality user support experience.The role combines hands-on troubleshooting with root cause analysis, release support, knowledge management, and continual service improvement.You will also contribute to testing, production implementations, technical documentation, and user guidance in an Agile environment.This is a fully remote opportunity supporting critical government operations and requires an active Secret clearance or the ability to obta... Click Apply to read the full job description.