Technical Support Representative (Late Shift)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Representative (Late Shift) based in Canada. As a Technical Support Representative, you will provide friendly, expert assistance to customers using SaaS products, helping them resolve technical questions and get the most value from their software. You will troubleshoot issues across phone, email, and chat, investigate root causes, and guide users through clear, practical solutions. The role combines customer service, technical problem-solving, case management, and detailed documentation. You will collaborate with internal teams when issues require escalation and contribute feedback that can improve products, processes, and the overall customer experience. This is a remote-first opportunity within a collaborative, learning-focused environment that values inclusion, flexibility, and meaningful work. The position specifically supports later service hours and offers the opportunity to make a direct impact through high-quality customer support.