Technical Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in Mexico. As a Technical Support Engineer, you’ll help developers and enterprise customers successfully build and operate products on a rapidly evolving generative AI platform. You’ll troubleshoot complex API, authentication, integration, and platform issues while working closely with engineering and commercial teams. Your investigations will go beyond answering tickets, helping identify root causes and improve product reliability, documentation, and the overall customer experience. You’ll work across APIs, cloud environments, observability tools, and AI-powered systems in a technically demanding environment. The role combines hands-on troubleshooting with technical writing, product feedback, testing, and continuous process improvement. It’s an opportunity to make a direct impact on customers while developing deep expertise in the infrastructure powering the next generation of AI products.