Technical Support Engineer 

Remote, United States 

JOB OVERVIEW

As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators & users through end-to-end resolution.

RESPONSIBILITIES AND DUTIES

Troubleshoot complex issues and determine if an escalation to engineering is needed

• Identify severity/impact of reported issues and further escalate as necessary
• For the most critical issues, work directly with the engineering team via Zoom call to drive issues to resolution as soon as possible
• Troubleshoot and resolve integration issues and discrepancies between Legion and 3rd party systems
• Be on an on-call rotation for after hours support including evenings and weekends
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