Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
As a Senior Customer Success Manager I, you’ll be the main strategic advisor and "quarterback" for a regional book of business. You will personally look after 25–35 corporate accounts, where each client represents a multi-location restaurant brand ranging from 16–50 locations.
This is a highly proactive, relationship-driven role. You will partner with everyone from on-the-ground restaurant operators to corporate executives and founders. Your main focus is simple: help your clients fully adopt our platform, protect them from leaving for competitors, and unlock revenue growth across your entire portfolio.