Service Desk Analyst EMEA & APAC

The Opportunity

Abnormal AI is building a world-class IT function to support our rapid global growth. We are seeking an experienced and service-driven Service Desk Analyst to deliver high-quality technical support to our teams across EMEA.

This role is critical in ensuring our employees have a seamless technology experience from day one providing responsive support, managing endpoint lifecycle, and driving operational excellence in our IT environment.The ideal candidate thrives in a fast-paced, hybrid work environment, is equally comfortable with macOS and Windows ecosystems, and has a passion for delivering best-in-class end-user support.

Key Responsibilities

End-User Support & Incident Management

• Serve as the primary point of contact for IT support requests from both onsite and remote employees.
• Manage incidents and service requests through ticketing systems (e.g., ServiceNow, JIRA) including l... Click Apply to read the full job description.