Service Advocate
4062 Aetna Resources, LLCWe’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
We are seeking a Service Advocate to join our inbound member services team. In this role, you will serve as the first point of contact for members, providing high-quality support across a variety of topics including benefits, claims, enrollment, and eligibility.
The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced call center environment. You will play a critical role in ensuring members receive accurate information, timely resolutions, and a positive overall experience.
Key Responsibilities
Handle a high volume of inbound calls from members
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Assist with inquiries related to:
- Health plan benefits and coverage
- Claims status and resolution
- Enrollment and plan changes
- Eligibility verification
Clearly explain plan details such as copays, deductibles, and coverage guidelines
Research and resolve issues through effective problem-solving and system navigation
Document all interactions accurately and thoroughly in internal systems
Required Qualifications
- 1+ year of customer service experience (call center experience preferred)
- Strong communication and interpersonal skills
- Ability to manage multiple systems and tasks simultaneously
- Strong attention to detail and organizational skills
- Comfortable working in a fast-paced, metric-driven environment
Preferred Qualifications
- Experience in healthcare, insurance, or a regulated environment
- Experience handling benefits, claims, enrollment, or eligibility inquiries
- Familiarity with customer service metrics (e.g., quality, first call resolution, customer satisfaction
Education
High School diploma or equivalent
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.