Senior Technical Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Specialist based in United States. This role offers the opportunity to serve as a senior technical escalation lead for a secure, enterprise-grade Generative AI platform supporting government and commercial users. You will take ownership of complex technical issues, drive investigations through resolution, and help identify lasting solutions to recurring problems. The position combines hands-on troubleshooting with knowledge management, support operations, reporting, and team leadership. You will collaborate closely with engineering, product, security, compliance, and external partners to improve the customer experience. Your work will also help strengthen support practices within highly regulated FedRAMP High and DoD IL5 environments. This is an ideal opportunity for an experienced support professional who enjoys solving difficult problems, improving systems, and mentoring others.