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Senior Technical Support Engineer

Veriff
1 day ago
Full-time
Remote
Worldwide
Remote Customer Support

Veriff is hiring a Senior Technical Support Engineer for its USA region. As a Senior Technical Support Engineer, you will get to solve the most technically challenging problems facing our largest customers. You will be a trusted technical expert that our customers rely on to provide timely, accurate, and well-communicated solutions to their complex technical and integration problems. Beyond individual contribution, you will drive cross-team initiatives, mentor fellow engineers, and help shape the team's technical direction. You will identify patterns in issues, understand their severity, highlight risks to stakeholders, and get to the root cause of edge cases. If you're naturally a helper, enjoy assisting people with technical issues, and can explain technical details in a simple way while also leading and enabling others, we'd like to meet you!

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At Verriff, you'll help protect honest people online by:

  • Taking ownership of reported issues and ensuring their resolution from start to finish
  • Conducting research, diagnosis, troubleshoo... Click Apply to read the full job description.