This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Technical Support based in the United States. Lead the evolution of a global technical support organization supporting enterprise customers through innovative technology, data-driven processes, and AI-powered solutions. In this role, you will oversee support operations, develop high-performing teams, and drive improvements across customer experience, escalation management, and self-service capabilities. You will collaborate closely with engineering, product, and customer-facing teams to ensure seamless issue resolution and continuous operational excellence. This is a strategic leadership opportunity for an experienced support professional who thrives on using metrics, automation, and innovation to transform support functions at scale.