At Apollo GraphQL, we’re on a mission to empower developers by simplifying how software applications communicate with infrastructure. Our technology supports some of the largest GraphQL APIs in the world, and we’re reshaping the API landscape.
With over 1 billion downloads, we’ve become essential infrastructure for teams building modern APIs. Now, we’re expanding our reach and leading the creation of a broader, more inclusive category - API orchestration - that resonates with a much wider audience, including teams who’ve never touched GraphQL.
We’re looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world’s largest enterprises. In this high-impact role, you’ll build deep, high-touch relationships with a small portfolio of high-revenue, high-potential accounts. These customers rely on Apollo’s expertise to guide their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements.
In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale Apollo’s technology.
If you’re passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we’d love to have you join our team as a Senior Customer Success Manager!
This is a remote position that can be done from anywhere in the UK or Netherlands.
What you'll do
- Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers.
- Own product adoption for your accounts, working in close partnership with sales to co-pilot their success.
- Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges.
- Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives.
- Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success.
- Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks.
- Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success.
- Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization.
- Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while lead