ABOUT THE ROLE As a Technical Support Specialist specializing in RMA (Return Merchandise Authorization) and Internal Tools, you will play a unique and crucial role in assisting both new and existing members with product replacement and returns while providing efficient technical support for their hardware and software needs. Alongside your core RMA responsibilities, you will cross-train to provide vital, non-member-facing support for our internal systems, specifically assisting our Care Hub teams with internal tools issues and inquiries. You will also serve as an internal escalation reviewer for the Support team, ensuring quality in troubleshooting procedures. You must have exceptional written and verbal communication skills, strong soft skills, keen attention to detail, superior organizational skills, a proactive attitude towards learning, and be comfortable handling multiple tasks simultaneously. You’ll consistently prioritize members’ needs while advocating for their seamless program experience and provide direct and efficient support in various communication channels. The role would be ideal for an applicant with at least 1 year of software and/or hardware troubleshooting exper... Click Apply to read the full job description.