Remote Intake Specialist (Personal Injury)

Bilingual Intake Specialist (Spanish/English) — Personal Injury (U.S. experience) • Location: Remote • Schedule: Monday to Friday • Overview: Serve as the first point of contact for prospective clients, providing empathetic and professional service while collecting key case information and performing initial screenings. • Responsibilities: • Handle inbound calls, chats, and web inquiries in both English and Spanish • Conduct initial case screenings (auto accidents, slip & fall, etc.) • Read and analyze medical records (medical terminology required) • Accurately enter and manage case information in CRM systems • Explain the intake process and next steps to clients • Schedule appointments with attorneys or legal staff • Follow up with clients to collect documents and signatures • Maintain confidentiality and legal compliance standards • Collaborate with attorneys and case teams • Meet intake and conversion performance targets • Requirements & Skills: • English level C1 (advanced) and fluent Spanish (spoken and written) • Minimum 1 year of experience as an Intake Specialist with U.S. experience (required) • Experience in Personal Injury • Ability to read and understand medical records... Click Apply to read the full job description.