POSITION SUMMARY:
The Regional Customer Support Specialist, known internally as a Territory Manager, supports Natera’s division and provides world class service to customers consisting of medical professionals, patients and cross functional internal and external teams. This position primarily consists of working with customers and sales representatives to ensure a smooth ordering process and quick reporting of results. Requires ability to work independently, multi-task, and use critical thinking skills to resolve issues in a timely manner.
PRIMARY RESPONSIBILITIES
Respond promptly to internal and external customer inquiries.
Serve as the lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.
Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met.
Communicate delays... Click Apply to read the full job description.