Principal National Support Engineer II

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal National Support Engineer II based in the United States. This is a senior Tier 3 technical support role responsible for resolving the most complex and business-critical issues across medical imaging and healthcare IT solutions.You will serve as a technical escalation leader, partnering closely with development, technical support, project engineering, upgrade teams, international partners, and customers.The role combines deep hands-on troubleshooting with technical leadership, knowledge sharing, documentation, and mentoring.You will take ownership of high-priority incidents from escalation through resolution while ensuring an exceptional customer experience.You will also influence product releases, support processes, technical training, and improvements to internal tools and practices.The position offers a remote work environment with opportunities to collaborate across a broad, global healthcare technology organization.Because critical customer systems require continuous coverage, participation in an after-hours and 24/7 on-call ... Click Apply to read the full job description.