Pessoa Analista de Suporte Júnior

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pessoa Analista de Suporte Júnior based in Brazil. This is an opportunity for an early-career professional to support customers while helping improve the quality and efficiency of technology-enabled public services.You will be responsible for understanding customer requests, investigating issues, and ensuring cases are properly documented and routed.The role combines customer service, ticket management, data analysis, and continuous improvement in a collaborative remote environment.You will use reports, dashboards, and operational indicators to help monitor performance and identify opportunities for improvement.You will also contribute to a customer knowledge base by creating practical articles and videos.The position offers exposure to support operations, data-driven decision-making, and technology solutions serving municipalities across Brazil.It is well suited to someone analytical, organized, communicative, and motivated by using technology to create meaningful social impact.