Role Purpose:
The Onboarding Manager is responsible for guiding customers from contract signature through successful implementation, go-live, and initial value realization (time to value).
The role owns the customer onboarding journey and partners closely with the implementation manager, ensuring customers achieve a fast, predictable, and high-quality deployment experience while coordinating activities across the customer, implementation manager, Product, Support, and Customer Success teams.
The Onboarding Manager serves as the customer's primary point of contact during onboarding and is accountable for achieving time-to-value, removing implementation obstacles, and ensuring customers are ready to successfully adopt Jumio solutions.
The Onboarding Manager is also responsible for ensuring a seamless transition to the Customer Success Manager, including formal handover of documented customer context, goals, and agreed success criteria, so that long-term value realization begins from a position of strength Help customers successfu... Click Apply to read the full job description.