Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Hi, my name is Ali Bowen, Sr. Director of Customer Success at Customer.io, and I'm looking for a Manager, Customer Success to lead one of our Americas CS pods and help me build the kind of team that raises the bar for everyone around them.
You'll own a pod of 5-7 CSMs — responsible for their performance, their development, and the commercial outcomes across their book of business. This isn't a coordinator role or a team lead position. I need someone who sets the agenda for their segment, coaches their team to operate with real autonomy, and comes to me with soluti... Click Apply to read the full job description.