Major Incident Management Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Major Incident Management Support Specialist based in the United States. This role supports critical IT operations by helping restore services quickly and efficiently during high-priority incidents.The position plays a key role in incident response, troubleshooting, and service continuity for mission-critical technology environments.Working within a dedicated incident management team, the specialist collaborates with technical teams, system owners, and stakeholders to diagnose issues and coordinate resolutions.The role combines technical expertise, communication skills, and operational discipline to minimize disruptions and improve service reliability.This is an opportunity to contribute to large-scale IT service management initiatives while supporting essential public sector technology operations.The successful candidate will help enhance incident response processes, improve operational performance, and drive continuous improvement.