L1 Technical Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a L1 Technical Support Engineer based in United States. As an L1 Technical Support Engineer, you’ll be a trusted technical advisor for enterprise customers using advanced cybersecurity and SaaS solutions. You’ll investigate and resolve technical issues involving email security, APIs, integrations, configurations, and threat activity. This is a customer-facing role where clear communication and thoughtful troubleshooting are essential. You’ll work closely with Engineering, Product, and Customer Success teams to drive effective resolutions. You’ll also contribute to onboarding, knowledge sharing, and continuous product improvement. The environment is fast-paced, collaborative, and highly focused on customer trust and operational excellence. You’ll have opportunities to deepen your cybersecurity expertise while using AI-powered tools to make support more efficient and effective.