IT Support Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Support Lead based in India. This is a remote leadership opportunity focused on delivering reliable, secure, and customer-centric IT support across a distributed organization.You will lead Helpdesk and Systems Administration teams while overseeing day-to-day support operations and critical escalations.The role combines people leadership with hands-on technical problem solving across endpoints, applications, networks, servers, and business systems.You will help strengthen IT processes through performance metrics, documentation, asset management, security, and compliance practices.Working closely with US-based business teams, you will contribute to projects that improve employee productivity and technology reliability.The environment values ownership, collaboration, continuous learning, and a strong service mindset.This is an ideal role for an experienced IT professional ready to lead teams while remaining close to the technology and its users.