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IT Helpdesk Analyst

Montu Uk
9 hours ago
Full-time
Remote
Worldwide
Remote Customer Support
What is the job? Support the IT function for the business and the wider business operations. This will involve managing IT services, security, systems architecture, and end-user support while preparing for the demands of a growing workforce. What will you be doing? - IT System Administration - Ongoing system management of Strategic IT platforms, including cloud and SaaS. - Administer and maintain Google Workspace, Microsoft 365 and collaboration tools (Slack, Dialpad VoIP) ensuring availability and performance for a growing user base - Manage software licensing across the business, including provisioning, reconciliation and renewals - End-User & Systems Support - Perform support operations for a growing user base, ensuring high availability and performance. - Provide Level 1 & 2 technical support, resolving software, hardware, and network issues. - Operate and maintain robust incident management and ensure adherence to SLAs. - Cybersecurity & Compliance - Support and maintain IT security protocols, ensuring compliance with industry standards. - Support identity and access management, endpoint security, and secure networking solutions. - Vendor Management - Support and where appropr... Click Apply to read the full job description.