Enterprise, Customer Experience Manager (CXM)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise, Customer Experience Manager (CXM) based in the United States. This is a strategic customer-facing role focused on the success, retention, and growth of a portfolio of enterprise and strategic accounts.You’ll build trusted relationships with executives, owners, operators, and key stakeholders while developing a deep understanding of their business goals and operational workflows.You’ll drive product adoption, help customers optimize processes, and connect platform capabilities to measurable business outcomes.The role combines customer success, account management, commercial strategy, and cross-functional collaboration in a fast-moving SaaS environment.You’ll proactively identify risks, develop retention strategies, and uncover opportunities for expansion across products, locations, users, and services.As the internal voice of enterprise customers, you’ll influence product priorities and coordinate teams to resolve complex issues effectively.Success means becoming a strategic partner customers rely on to help them achieve sustainable growth.