Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025 https://builtin.com/awards/san-francisco/2025/best-midsize-places-to-work?utm_campaign=bptw-2025&utm_content=article&utm_medium=website&utm_source=editorial, Top Places to Work by USA Today 2025 https://topworkplaces.com/company/front/, Y Combinator's list of Top Companies in 2023 https://www.ycombinator.com/topcompanies, #4 on Fortune’s Best Workplaces in the Bay Area™ https://www.greatplacetowork.com/best-workplaces/bay-area/2022?category=small-and-medium ,Inc. Magazine's 2022 Best Workplaces list https://www.inc.com/best-workplaces/2022, and Forbes Best Startup Employers 2022 List https://www.forbes.com/lists/americas-best-startup-employers/?sh=661411d52ad7.
You will join our talented Paris product team, focusing on supporting our engineers in building the latest in AI and automation capabilities to help our customers deliver exceptional support at scale.
To be successful in this role, you will manage a senior team of talented engineers to deliver on an ambitious roadmap, lean in on technical design and implementation, scale the team by attracting and hiring talented engineers as well as coaching future engineering leaders, and obsess about making the teams and their processes scale efficiently. This is a very collaborative role where you will partner closely with product managers, analysts, designers, and engineering managers in Paris, San Francisco and Santiago.
What will you be doing?
- Grow your teams by coaching engineers and by attracting and hiring top talent
- Partner cross-functionally with Product and Design to innovate and execute product initiatives across the company
- Bring your engineering expertise to the team, working with them to transform ideas into features, and improve the automation experience for thousands of customers
- Obsess about the architectural design, implementation, and quality of the work your teams produce
- Contribute to engineering-wide initiatives as a member of Front’s engineering management team
What skills and experience do you need?
- Effectively recruited, mentored, and retained top talent
- 3+ years of industry experience leading teams that build highly available, large-scal