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E-Commerce Operations Lead

Montu Uk
3 hours ago
Full-time
Remote
Worldwide
Remote Operations
WHAT IS THE JON: You'll own how patients discover, evaluate, and purchase products on Montu Pharmacy. This isn't a back-of-house roleโ€”everything you do directly impacts patient experience, conversion, and commercial performance. You'll manage a catalogue of 100+ products across a headless Shopify storefront, ensuring product information is accurate, optimised, and compelling. You'll analyse customer behaviour, spot friction, and drive improvements. You'll work cross-functionally with paid search, paid social, CRM, and commercial teamsโ€”feeding data, insights, and requirements that shape how we prioritise resources. This is a hands-on role. You'll spend time in the CMS, GA4, and customer feedback. But you'll also spend time thinking strategically: What's working? Where are patients getting stuck? What inventory gaps are we missing? Where can we improve conversion? You'll have autonomy to execute within your remit. You'll also navigate shared decisionsโ€”we all own the outcomes, and you'll need to be comfortable influencing without always getting your way. WHAT YOU WILL BE DOING: OWN THE DIGITAL STOREFRONT - Manage and maintain product content across CMS and Shopify (copy, imagery, pric... Click Apply to read the full job description.