Director of Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Customer Success based in the United States. This senior leadership role will shape the strategy, structure, and performance of a growing Customer Success and Implementation organization across the United States. You will lead teams through experienced managers and senior customer success professionals, building scalable practices that improve retention, adoption, and customer value. The role combines commercial accountability with operational leadership, giving you ownership of customer health, implementation excellence, and performance forecasting. You will work closely with Sales, Product, Marketing, and executive leadership to translate customer insights into business and product priorities. As an executive escalation point, you will build trusted relationships with strategic healthcare customers and guide complex renewals and risk situations. This is an opportunity to build a high-performing organization while contributing to technology and services that support healthcare professionals.