Director, Enterprise Customer Success

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As the Director of Enterprise Customer Success, you will lead the team responsible for Toast’s largest and most complex customers. The Enterprise segment serves brands operating 500+ locations, where a single customer relationship spans corporate stakeholders, franchise networks, and multi-year rollout programs. You will own the health, retention, and growth of this book of business and lead the leaders who deliver it.

This is a builder’s role, and an increasingly global one. As Toast's largest brands expand internationally, you will architect the Enterprise CS model that scales across markets, not just accounts.You will shape how Toast serves upmarket customers at scale, reporting to the Sr. Director of Customer Success and operating as a key member of the CS leadership team, working in lockstep with Sales, Care, Product, and Onboarding. If you are a leader who thrives on executive-level customer relationships, operational rigor, and developing hi... Click Apply to read the full job description.