Director, Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Success based in United States. This is a senior leadership opportunity for an experienced Customer Success professional ready to transform and scale an enterprise customer organization.You will lead a team of Customer Success Managers while shaping the strategy, operating model, and commercial approach across a diverse customer portfolio.The role combines executive relationship management, retention, expansion, strategic account planning, and hands-on commercial leadership.You will personally engage in complex renewals, expansion opportunities, negotiations, and executive-level customer conversations.A major focus will be building predictable processes, improving forecasting, and using AI and automation to strengthen customer insights and team productivity.You will partner closely with Sales, Product, Engineering, and Technical Success to remove customer obstacles and influence broader business priorities.This role is ideal for a hands-on leader who thrives in evolving environments and is motivated by building a scalable, high-perform... Click Apply to read the full job description.