Director, Customer Experience

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 As we continue to grow, we're looking for a dynamic leader to oversee our Digital Adoption & Premium Support teams, ensuring our customers receive exceptional service and achieve maximum value from our platform. Our Digital Adoption and Premium Support motions are high touch, relationship based Support teams that provide our highest quality of hands-on support directly to our customers. Role Overview: The Director of Customer Experience will lead the strategy, operations, and performance of our Digital Adoption & Premium Support teams. This role is critical in driving customer satisfaction, retention, and product adoption. You'll work cross-functionally to align customer experience initiatives with company goals, while empowering your teams to deliver world-class support and proactive customer engagement at the highest... Click Apply to read the full job description.