Delivery Support Analyst

Level Access is a leader in digital accessibility, dedicated to creating inclusive digital experiences for everyone. 

As an Associate Delivery Support Analyst, you are responsible for triaging, routing, or resolving delivery-related support tickets to ensure efficient and timely service. This position involves working closely with internal teams and stakeholders to address issues and maintain operational excellence. You will follow established processes and guidelines to ensure smooth ticket management and delivery. Your main priority is to expertly understand the content of the ticket and route or respond to it quickly and efficiently.

Key Responsibilities

Ticket Management and Triage: 

• Review incoming support tickets related to delivery operations, categorize and prioritize them based on predefined criteria, and escalate issues that require specialized handling or fall outside standard guidelines
• Assign tickets to appropriate teams or individuals based on issue complexity and urgency, ensuring compliance with SLAs&l... Click Apply to read the full job description.