Customer Support Supervisor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Supervisor based in the United States. This is an opportunity to lead a remote customer support team at the center of a high-volume, service-driven environment.You’ll oversee a team of eight support agents responsible for delivering fast, reliable assistance through phone and email.The role combines people leadership, quality assurance, customer escalation management, and performance optimization.You’ll use support data and operational insights to improve response times, efficiency, and overall service quality.Working closely with customer-facing teams, you’ll help strengthen workflows, routing, escalation paths, and communication standards.Your work will directly influence the customer experience while helping the organization scale support without losing a sense of care.This role is ideal for a hands-on support leader who enjoys developing people, solving problems, and continuously improving how teams operate.