Position Type: Full Time Location: Philippines (Remote) Schedule: Monday to Friday, 7:00 AM – 4:00 PM US business hours About the Company Our client is a growing US-based business that provides commercial mouthwash dispensing systems to businesses across the United States. With a small, collaborative team, they're looking for someone who enjoys delivering exceptional customer experiences while helping drive customer retention and long-term success. About the Role As a Customer Success and Support Representative, you will own the customer relationship after the sale. You are responsible for answering inbound phones and email, entering orders accurately and on the same day, and resolving warranty and order issues quickly and professionally. Every day, after orders are in, you work a protected outbound call block: welcoming new commercial accounts to make sure the dispenser gets installed and the customer knows how to reorder, and calling recently lapsed accounts to understand what happened and win them back. You keep customer information up to date and log an outcome on every call. This role exists because every customer relationship in the company is unusually valuable, and the diff... Click Apply to read the full job description.