Customer Support Specialist, Toronto

Hi! I'm Donna, the Support Lead at Modash.I'm looking for a Customer Support Specialist to join our team. Here's a little background, examples of the things that you'll work on, and things you probably want to know.Background & reason for hiringSupport at Modash isn’t just answering tickets. It’s how we deliver the best customer experience in the multiverse. You’ll be the first person customers talk to when something’s confusing, broken, or urgent, and you’ll make them feel taken care of fast.We’re hiring a new Customer Support Specialist based in Canada to strengthen our coverage in North America and keep response times fast as Modash grows.Your team is spread across Europe and North America: I am based in Ireland, Laurenis based in Canada, and Martine is based in Estonia. You’ll join a tight-knit Support team that takes full ownership of every issue and makes sure every customer feels heard, supported, and genuinely cared for.Scope of the role & what you'll actually doYour job is simple to explain and hard to do well: be the go-to support partner who helps customers solve the right problem (not just the fast one), and leaves them feeling confident using Modash.You’ll spen... Click Apply to read the full job description.