Customer Success People Lead

The role / impact As a Customer Success People Lead, you will play a pivotal role in empowering our customers to achieve their business goals while driving advocacy and utilisation for Xero. Sitting within our Customer Experience function, you will use your collaborative leadership style to guide, mentor, and provide strategic direction to a dedicated team of specialists across our key programmes. Your focus will be on increasing the team's contribution to overall revenue by overseeing day-to-day outputs, levelling up capabilities through coaching, and ensuring the team is fully equipped to deliver on a wide variety of strategic campaigns. By fostering a high-performance culture, you will directly influence customer retention, product utilisation, and long-term customer satisfaction. The team / how they connect You will join a collaborative and cross-functional community within the broader Customer Experience function. The team works closely with global go-to-market stakeholders, product, marketing, and technology teams to ensure a seamless journey for our users. Together, they unite to support Partners and small businesses to build a stronger economy by delivering impactful onboar... Click Apply to read the full job description.