Customer Success Manager - Mid-Market / Enterprise

As a Customer Success Manager at PandaDoc, you'll play a key role in driving growth and success across a book of business. This portfolio includes customers with complex, technical workflows, where a strategic and consultative approach is essential to maximize value. You’ll work closely with Account Managers, Implementation Engineers, Technical Account Managers, and the Product team to ensure your customers are fully supported and empowered to succeed with PandaDoc.

At the heart of your work is building strong, strategic relationships—deeply understanding each customer’s business goals and aligning them with PandaDoc’s capabilities to deliver meaningful outcomes.

In this role, you will:

• Maintain strong business relationships and regular, strategic touchpoints with your book of business
• Guide customers through onboarding and adoption with a consultative lens, often including paid services and workflow design
• Own premium onboarding cases by assisting customers in the template and workflow set up, leading training sessions and drive... Click Apply to read the full job description.