Customer Success Manager - Mid Market

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager - Mid Market based in the United States. The Customer Success Manager will own a portfolio of mid-market B2B SaaS customers, helping them maximize value, deepen adoption, and achieve measurable business outcomes.This role combines strategic account management, consultative customer guidance, renewal ownership, and expansion strategy.You will use customer health metrics, product usage data, and direct feedback to identify risks early and uncover opportunities for growth.Acting as a trusted advisor, you will help accounting firms improve their operational practices and translate software capabilities into practical business value.The role requires close collaboration with Sales, Product, Support, Implementation, and Education teams to deliver a seamless customer experience.You will operate in a data-rich, remote-first environment where autonomy, commercial ownership, and strong customer relationships are highly valued.This is an opportunity to make a direct impact on retention, revenue growth, product adoption, and long-term custom... Click Apply to read the full job description.