Customer Success Manager (Mid-market)

Dovetail is the Customer Intelligence Platform for the entire organization. We unify fragmented feedback from every touchpoint, including sales calls, support tickets, and research, into a single AI-powered intelligence layer that empowers every team to build, sell, and serve with confidence. Founded in 2017, we are a team of 100+ across our offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to the world’s most innovative startups. The best never guess. We help teams turn the noise of thousands of customer interactions into the signal required to move faster, prioritize better, and drive revenue. This is a hands-on, commercially-minded role for an experienced Customer Success Manager. You'll carry a book of mid-market accounts, partner closely with Sales and Product, and help us mature how we deliver customer success as the business scales. Please note that we're only able to accept applicants who are based in the following states for this role: California, Texas, Michigan, New Jersey, Arizona, New York & Florida. What you'll do - Own a portfolio of mid-market accounts end-to-end, from onboarding through renewal and expansion. You'll be ... Click Apply to read the full job description.