Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Italy. This is an opportunity to manage a portfolio of approximately 40–60 Mid-Market customers across their full lifecycle.You’ll act as a strategic advisor, helping customers translate their goals into measurable business outcomes.The role combines onboarding, adoption, customer health management, retention, and expansion support.You’ll collaborate closely with Account Management, Technical Support, Product, Solutions, and Engineering teams.Success in this role depends on curiosity, strong problem-solving, commercial awareness, and the ability to influence customers.You’ll also help customers adopt AI-powered solutions while contributing to the evolution of Customer Success practices.The environment is remote, collaborative, and designed for people who enjoy autonomy, ambiguity, and continuous learning.