CUSTOMER SUCCESS MANAGER ABOUT THE ROLE We are hiring a Customer Success Manager to support a fast-growing SaaS company serving Shopify merchants. This is a high-impact, client-facing role where you'll manage a large portfolio of customers, helping them maximize product adoption, improve retention strategies, and achieve long-term success. You'll become a trusted advisor to customers while partnering closely with Product and Engineering teams to improve the customer experience and influence product development. This role is ideal for someone who enjoys working in fast-paced startup environments, embraces ambiguity, and takes ownership without waiting for direction. This is a fully remote opportunity for professionals based in Latin America with availability to work during US Pacific Time business hours. KEY RESPONSIBILITIES - Manage a portfolio of 100+ customer accounts, providing strategic guidance and day-to-day support. - Build strong relationships with customers and serve as their primary point of contact. - Drive customer adoption, engagement, retention, and overall account health. - Lead proactive customer check-ins, business reviews, and success planning. - Respond quickly t... Click Apply to read the full job description.