Customer Success Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Engineer based in India. This role combines customer support, technical troubleshooting, and AI-focused problem solving in a fast-paced SaaS environment. You will help users resolve issues across their end-to-end platform experience while ensuring every interaction is accurate, efficient, and positive. Working closely with Engineering and Product teams, you will investigate bugs, analyze system behavior, and distinguish between product friction, AI model edge cases, and genuine technical defects. You will use logs, telemetry, network inspection, and database queries to understand production issues and identify root causes. The role offers substantial exposure to modern web applications, AI systems, and rapidly evolving technology. Strong ownership, technical curiosity, and excellent communication will be essential to delivering a high-quality customer experience.