This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Real-time Analyst based in the United States. This role offers the opportunity to optimize customer service operations through data-driven workforce management and real-time decision-making. As a Customer Service Real-time Analyst, you will monitor service performance, identify operational risks, and translate complex workforce data into actionable improvements. You will play a key role in maintaining reliable customer access, improving responsiveness, and supporting a high-quality service experience. Working in a fast-paced, regulated healthcare environment, you will collaborate with operations, workforce teams, and business stakeholders to drive measurable outcomes. The role combines analytical expertise, operational discipline, and innovative AI-enabled tools to improve efficiency while maintaining human oversight. If you enjoy solving complex challenges, influencing decisions, and turning insights into meaningful actions, this position provides an opportunity to make a direct impact at scale.